AI-powered, automated, and super-accurate speech recognition infrastructure tool for all of your audio and video data.
Made with ❤️ and ☕ in Bucharest
CONTACT CENTERS WHITEPAPER
Cost savings of over 30%
Effective Sales Enablement
Vatis Tech conducted this study to evaluate and compare the leading machine speech-to-text (MT) technologies for contact center conversations. The latest benchmarks showed that Vatis Tech's technology achieved a precision of 95%, which is market-leading for noisy human-to-human conversations.
The study also found that Vatis Tech's automatic transcription engine produces transcription accuracy levels among the highest in the industry, specifically tuned for contact center conversations. The technology is deployed in 5 languages: English, German, French, Spanish, and Romanian.
The aim of the research was to identify the practical business impact of an accurate transcription, for a contact center.
By accurately transcribing contact center conversations, the analytics module is empowered to provide a deeper level of understanding of customer interactions. This allows businesses to extract actionable insights from conversational data, that can make a positive and relevant impact in the business by improving customer service, reducing costs, and boosting efficiency.
Vatis Tech speech-to-text engine delivers a ground-breaking accuracy for every speaker, automatically converting letter-written numerals to number-written numerals and identify a wide range of entities like people and company names, dates, or locations from your audio files. It has over 95% word-level accuracy, which is higher than any other similar product on the market like Amazon, Google, Speechmatics or Microsoft.
General Manager Mediatel Data